After leading global workplace and experience programs at Spotify, I help workplace teams move beyond support function—and start showing up as strategic, creative partners who drive engagement, prove ROI, and create moments employees and visitors actually feel.
The Experience Program: Turn Workplace Chaos into Brand Moments
Custom-scoped engagements
You're stuck in the cycle: employees overwhelmed by tools, workplace teams seen as support, and no clear story tying it all together.
We'll change that by:
Mapping the friction — where does the employee journey break down, feel generic, or miss the mark?
Building the system — end-to-end experience flows, playbooks your team will actually use, and training that sticks
Elevating your team — positioning workplace as brand ambassadors who bring product launches, culture moments, and unexpected experiences into your spaces
The result: Higher engagement scores, better office attendance, ROI you can actually measure, and a workplace team that finally gets a seat at the strategic table.
The Pulse Session: Know Exactly What's Broken (and How to Fix It)
90 minutes · $750 Investment
Your onboarding feels disjointed. Your tool rollouts aren't landing. Employees can't find what they need. You know something's off, but you're too in it to see where.
In 90 minutes, we'll dissect one part of your employee experience and walk away with 2-3 moves you can act on right away.
Perfect for:
Companies mid-launch who need a gut check before scaling
Teams dealing with low adoption of a new tool or process
Workplace leaders who need to prove ROI to leadership
(And if we keep working together, the $750 applies to your project.)
About
I'm Kellie Soto — a Global Leader in Workplace Strategy, Communications, and Employee Experience with 15+ years helping high-growth teams turn culture into something you can actually feel across spaces, systems, and everyday moments.
Most recently, I was part of Spotify's global workplace leadership team, where I led initiatives that helped 8,000+ employees connect with services, spaces, and each other in more intentional ways.
Now I help organizations untangle overwhelming employee journeys, build playbooks and systems that work in practice, and elevate workplace teams from support function to brand experience.
Here's the truth: Workplace teams have been stuck in a box for too long. Yes, you're a support function—but that doesn't mean you can't be strategic, creative, and brand-defining. You're the people who can make employees feel your brand every single day. Whether it's bringing a product launch into your office, creating an unexpected chef experience, or redesigning your intranet so finding what you need doesn't require a search party—you have the power to move the needle on engagement, retention, and how people feel about coming to work.
Let's talk about what's not clicking.
Book a free 20-minute call to walk through your biggest workplace experience challenge and explore how we might tackle it together.
Inspiration
•
Inspiration
•
Inspiration • Inspiration •
A BETTER WAY TO INTRANET
A concept prototype showing how workplace content can feel intuitive, friendly, and human.
ACE DECK
A fully customizable deck of all ACE cards, designed for stealth-mode joy drops. Because the workplace is filled with ace-level humans, and it’s fun to remind people of their magic. Slide one under a laptop. Drop one on a desk. Tuck one in a locker after a rough week.
WORKPLACE CAMPAIGNS
Creative, low-lift workplace campaigns that help teams feel more connected to their spaces, services, and each other. Because I'm betting some of you are sitting in spaces that are stressing. you. out. or making you yawn (and everyone else).
